Shipping Policy

Our Commitment to Anglers

At Rod Rivet Sales Shop, we approach customer service with the same precision we apply to crafting our premium fly fishing equipment. Just as we meticulously design our fly rods and reels for optimal performance, we’ve designed our shipping and returns process to be straightforward and angler-friendly.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

International Shipping

We ship globally, with the exception of some Asian countries and remote areas. International customers are responsible for any customs duties, taxes, or import fees that may apply.

Returns & Exchanges Policy

Return & Exchange Timeframe

You have 15 days from the delivery date to initiate a return or exchange, giving you ample time to inspect your gear and ensure it meets your fishing needs.

Return Conditions

To be eligible for return or exchange, items must meet the following conditions:

• Items must be in original, unused condition
• All original tags and packaging must be intact
• Items must be in resalable condition
• Proof of purchase (order number) is required

Step-by-Step Return Process

Returning an item is as straightforward as tying a basic fly pattern:

1Initiate Your Return

Contact our customer service team within 15 days of delivery using the template below:

2Receive Return Instructions

Within 1-2 business days, we’ll email you detailed return instructions including:

• Return shipping address
• Return authorization number
• Any special instructions for your specific items

3Ship Your Return

Package your items securely, include the original packing slip or order confirmation, and ship to the provided address. We recommend using a trackable shipping service.

4Processing & Refund

Once we receive and inspect your return (typically 3-5 business days after arrival):

• Refunds will be processed to your original payment method
• Exchanges will be shipped immediately upon approval

Refund Timeline & Methods

Like waiting for the perfect fishing conditions, refund processing requires some patience:

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after we process your return
• PayPal Payments: 3-5 business days after we process your return

Refunds are issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchange Process

If you need a different size or product:

• Follow the same return process outlined above
• Clearly indicate your desired exchange item in your request
• We’ll ship your exchange item once the return is approved
• Price differences will be refunded or charged as appropriate

International Returns

For our global customers (excluding some Asian countries and remote areas):

• Return shipping costs are the customer’s responsibility
• Please ensure proper customs documentation
• Refunds will be issued in US dollars

Need Assistance?

Our Promise

Just as we meticulously craft our fly fishing equipment to enhance your time on the water, we’ve designed our shipping and returns process to be as smooth and hassle-free as a perfect cast. Your satisfaction is our priority, from your first visit to our website to every moment you spend with our gear on the river.