Welcome to Rod Rivet’s FAQ section. As fellow anglers, we’ve compiled answers to the most common questions about our premium fly fishing gear and services. If you don’t find what you’re looking for, our customer service team is always ready to help.
Product Questions
What types of fly fishing products do you offer?
We specialize in premium fly fishing equipment and apparel curated by anglers for anglers. Our selection includes:
- Fly Rods, Reels, and Lines
- Fly Tying Kits, Tools, and Vises
- Fly Boxes and Accessories
- Fishing Shirts, Pants, and Jackets
- Leaders, Tippet, and Floatants
- Fishing Packs and Luggage
How do I choose the right fly rod for my needs?
Our fly rods are selected for specific fishing conditions and techniques. Consider the type of water you’ll be fishing (small streams, large rivers, or saltwater), the species you’re targeting, and your casting style. Feel free to contact our expert team for personalized recommendations based on your fishing adventures.
Do you offer fly tying materials and kits for beginners?
Yes! We offer comprehensive fly tying kits perfect for anglers new to fly tying, as well as specialized tools and materials for experienced tiers. Our kits include everything needed to start creating effective flies for various fishing conditions.
Shipping & Delivery
What are your shipping options and costs?
We offer two shipping methods to get your gear to you:
- Standard Shipping – $12.95 via DHL or FedEx (10-15 days after shipment)
- Free Shipping – Complimentary via EMS for orders over $50 (15-25 days after shipment)
How long does order processing take?
Our team processes all orders within 1-2 business days. During peak fishing seasons, we extend our hours to ensure your gear reaches you promptly. Each product is carefully inspected and packaged with the attention to detail we’d want for our own fishing adventures.
Do you ship internationally?
We proudly ship worldwide, though delivery to some Asian countries and select remote areas may not be available. International customers should note that some countries may impose additional import duties or taxes. Delivery estimates may vary during holiday seasons or due to unforeseen customs delays. We provide tracking information for all international orders.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. If your gear doesn’t meet our rigorous standards or your expectations, we’ll gladly process your return. As anglers ourselves, we stand behind every fly rod, reel, and piece of apparel we curate.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. Include your order number and reason for return, and we’ll guide you through the process.
What condition should items be in for returns?
Returned items must be in original condition with all tags attached and packaging intact. Products must not show signs of use or damage.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.
Do I need to create an account to place an order?
While creating an account allows you to track orders and save preferences, you can checkout as a guest if you prefer.
General Questions
Where is Rod Rivet located?
Our operations are based at 4348 Calico Drive, Newark Valley, US 13811. We serve the global fly fishing community with carefully curated equipment selected by anglers for anglers.
What makes Rod Rivet different from other fishing retailers?
We’re not just sellers – we’re passionate anglers who test and select every product in our collection. Our focus is exclusively on premium fly fishing equipment that performs on the water, from mountain streams to challenging trophy waters.
Do you offer advice for specific fishing conditions?
Yes! Visit our Knowledge Hub for information about preparing for your next fishing adventure, or contact our team of fishing enthusiasts who understand the nuances of different fishing environments and can recommend gear suited to your specific needs.
Still Have Questions?
Our customer service team, comprised of fellow fishing enthusiasts, is ready to assist you. Contact us at [email protected] for personalized support regarding your order, product recommendations, or any other inquiries.
Ready to cast with confidence? Explore our collection of premium fly fishing equipment and performance apparel today!
